This is hands down the best auto shop I have ever been to. Called at 8:00AM this morning due to a grinding noise coming from my front end of my car (turned out to be a bad wheel bearing). Spoke with Ed and he let me know that they would be able to take a look at my car in the morning without a problem to assess the issue. When he called to update me on the status, he mentioned that it the left bearing was definitely bad and needed to be replaced, but that the right bearing may need to be changed out as well if that were also contributing to the squeaking. I told him that it would be totally fine for him to replace both bearings. When Ed called to let me know the car was ready, he told me that, upon looking at the right bearing, that it was totally fine, produced no squeaking, and didn't need to be replaced. In all my time having my car serviced, I have NEVER encountered a mechanic who hasn't performed work that they were approved to do because it wasn't necessary. It was so refreshing to speak with someone who was fixing only what needed to be fixed and not trying to upsell me on $400 worth of services that the car didn't REALLY need. When I arrived at the garage to pick up my car (which was done within 5 hours of authorizing the labor), I was greeted by the incredibly kind woman at the front desk (whose name I didn't catch but I wish that I had because she was SO nice). We chatted for a few minutes, then she informed me that, because I was a first-time customer, I could take advantage of a special $20 discount promotion that they run. I know $20 is a drop in the bucket compared to the total cost of service, but I greatly appreciated the gesture nonetheless. As if the $20 off wasn't good enough, they also gave me a gift bag. A. GIFT. BAG. At an auto shop. JUST for being a first-time customer. The bag was full of adorable Gainesville Garage branded items, and some coupons for future car service needs. I was STUNNED (and thrilled because I was in need of a new desk coffee mug). The staff was nothing but polite, professional, and courteous in all of my interactions with them. I am only working in the Gainesville area for 2 months, and I am so sad that I won't be able to continue to use them as my home auto shop. Ed and team do a great job of making an excellent first impression. I would HIGHLY recommend them.
— Yelp Review